Troubleshooting

Fixes for common problems.

• Data not appearing

  A testimonial you expected is missing, stuck or not on your website. Most of the time it sits in another list, behind a filter or in a different organization, so work through these checks before you capture it again.

• Email issues

  Find out why an email will not send, did not arrive or landed in spam. Each section starts from what you see and points you to the fix.

• Login and access

  Fixes for when you cannot get in: a refused password, a lost phone, paused sign-ins, an invitation that fails or an organization you cannot reach.

• Getting help

  Email us at support@magic-testimonials.com. A few quick checks may solve it first, and the right details help us answer without going back and forth.