Quota alerts
Video plays and plan changes send you an email. AI captures, team seats and storage do not, so this article shows what to watch instead.
What we send you
Event | How you hear | Who hears |
|---|---|---|
You reach 80% of this month's video plays | Owners and Admins | |
You use all of this month's video plays | Email, and a bar at the top of every page until the reset or an upgrade | Owners and Admins |
A plan change switches off widgets or pauses collection pages | Owners | |
A switched-off widget is still on your website | A bar at the top of every page | Everyone |
You cannot dismiss these bars. The bar about a switched-off widget goes about a week after the widget was last seen on your site, or as soon as you switch it back on.
What we do not send you
You get no email or notification as you near your limit of AI captures, team seats or storage. Nobody in your organization does. Near those limits you see only what is in the app:
The bars change color. Understanding usage limits lists the colors.
You are close to a limit on your plan. appears under the usage panel, on Plan & billing and the Usage page.
You cannot change this in your settings, and Notification preferences has no option for it. We see some of these alerts on our side, but they do not reach you.
Keep an eye on AI captures
Glance at AI captures this month at the bottom of the sidebar.
If you run a big campaign or a CSV import, check the count before you start. Each row in an import uses one AI capture.
Allow for failed captures. A capture counts when it is uploaded, so one that ends in Processing failed still uses an AI capture.
Check again a few days before the end of the month, so you have time to upgrade.
Your count starts again on the 1st of each month, UTC. See Usage and quotas.
If something goes wrong
I hit my limit with no warning
That is expected for AI captures, because we send no warning. Check the sidebar now and then.
I did not get the video plays email
It goes to Owners and Admins, once for each notice each month. A plan with no video plays, or with no limit on them, never sends it. Check your spam folder. If it still does not arrive, contact us.
Last updated