Notification preferences
Magic Testimonials has no notifications page. This article lists the emails your team gets and what you can change.
There is no notifications page. You cannot choose which of these emails you get, except the new testimonial email, which is set on each collection page. This article lists what we send and where you can change something.
Emails your team gets
Who gets it | When | |
|---|---|---|
New device signed in | You | Your password is used on the web on a device we have not seen before |
Password reset | You | You ask for one |
Video plays | Owners and Admins | You reach 80% and 100% of this month's video plays |
New testimonial | Owners and Admins | Someone sends a testimonial through a collection page that has Email me when someone submits on |
Plan change | Owners | Your organization moves to a lower plan |
Invitation | The person invited | An Owner or Admin invites them |
Welcome and account approval | The person who registered | A new organization is created or approved |
What we do not email you about
An author's answer. Check the Permissions page. The number beside it in the sidebar counts requests waiting for a reply.
AI captures running low. Check AI captures this month in the sidebar. See Quota alerts.
A failed capture or import. Check the testimonial, or see Import history.
Emails to testimonial authors
These are not notifications to you, but you control them.
Sending again: nothing goes out by itself after the first request. Use Resend on the Permissions page. See Sending a permission request.
Sender: see From address.
Subject and plain text: see Default vs custom templates.
The switch on the Templates tab does not stop an email. It chooses between the default and your own version.
If something goes wrong
I am not getting any emails from you
Check your spam folder. Then see Email issues.
I got a new device email, and it was not me
Change your password now. See Sign-in activity.
I want to stop an email
To stop the new testimonial email, turn off Email me when someone submits on the collection page. The other emails to your team cannot be turned off. Contact us if one is a problem. Getting help explains how.
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