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From address

Choose the name and address your emails come from, and set up your domain so they reach the inbox.

Set your sender

You can choose the sender only with Postmark or Custom SMTP. With Platform Default, emails come from a magic-testimonials.com address and you cannot change it.

  1. Click Settings at the bottom of the sidebar, then Email.

  2. Click Reconfigure, or choose Postmark or Custom SMTP if you have not set one up.

  3. Enter your From Email, the address people see.

  4. Enter your From Name, such as your company name. This is optional, but recommended.

  5. Enter your key or password again, then click Save Configuration.

Email provider setup covers the rest of that form.

Choose a good address

  • Use your own domain, not a free address such as gmail.com. People trust a domain they recognize.

  • Use an inbox someone reads. When an author replies to a permission email, the reply goes to the From address, not to your Support Email. With a no-reply address, you never see it.

  • Use a name they know. Authors should see at once who is writing. Your company name is usually best.

With Platform Default, replies go to the magic-testimonials.com address. Authors can still reach you at the Support Email printed in the message.

Help your emails reach the inbox

Email services such as Gmail decide whether to trust you partly from your domain's settings. You set these up once, in the DNS records of your domain and not in Magic Testimonials. Your email provider gives you the exact values.

  • SPF lists the mail servers allowed to send for your domain.

  • DKIM adds a signature that proves the email came from you and was not changed.

  • DMARC tells other mail servers what to do when those checks fail. You can add it later.

If you do not manage your domain yourself, send those values to whoever does.

Protect your reputation

Email services also watch how people react to your messages.

  • Send only to people who wrote the testimonial. They recognize you, so they are less likely to mark it as spam.

  • Remove bad addresses. Many bounces hurt your reputation. See Bounce handling.

  • Start small on a new domain. Send a few dozen emails before you send hundreds.

If something goes wrong

Emails still come from magic-testimonials.com

You are on Platform Default. Switch to Postmark or Custom SMTP.

My emails land in spam

Check that SPF and DKIM are set up for your domain, and that your From Email is on that domain. Then send yourself a test. See Test send.

I do not know how to add these records

They live wherever your domain is managed, such as your registrar. Ask your IT contact, or follow your email provider's guide.

Authors reply, but I never see it

Your From Email is an inbox nobody reads. Use a real inbox, or forward that address to one.

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