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Template variables

Variables are placeholders such as {{authorName}} that we fill in when an email goes out. This article lists them for each template.

How variables work

Type the name inside double curly braces. When the email goes out, we replace it with the real value:

Hi {{authorName}}, thank you for your feedback.

  • Spelling and capitals must match. {{authorName}} works, and {{authorname}} does not.

  • A variable we do not recognize is removed, so it leaves a gap. It is not printed as typed.

  • Required variables must be in the body. Save is refused if one is missing. The subject does not count.

  • Variables work in the subject too.

  • Each template has its own list. A variable from another template is removed.

The editor lists only the required ones. The optional ones are in the tables below.

Apostrophes and other symbols

In the subject and the plain text copy, an apostrophe, an ampersand or a quotation mark inside a value can appear as a code. O'Brien can show as O'Brien. This is why we suggest leaving names out of the subject.

Permission request

These fill in the subject and the plain text copy only, because the formatted email is fixed.

Variable

Required

What it holds

{{authorName}}

Yes

The author's name, or the word there if it is empty

{{testimonialText}}

Yes

The testimonial text, or the AI summary if there is no text

{{permissionUrl}}

Yes

The author's own link to the consent page

{{companyName}}

Yes

Your Organization Name

{{timeoutDate}}

No

Always empty. A sentence that holds it is removed from the email, so leave it out.

{{supportEmail}}

Yes

Your Support Email

{{anonymousName}}

No

Your Anonymous Display Name

{{unsubscribeUrl}}

No

A link for the author to unsubscribe

{{canSpamFooter}}

No

A line saying why they got the email, plus your mailing address. Keep it.

Member invitation

Variable

Required

What it holds

{{inviterName}}

Yes

The name of the person who sent the invitation

{{orgName}}

Yes

Your Organization Name

{{dashboardUrl}}

Yes

The address of the app

{{inviteUrl}}

Yes

The link to accept the invitation

Password reset

Variable

Required

What it holds

{{name}}

Yes

The person's name, or the word there if it is empty

{{resetUrl}}

Yes

The link to set a new password

{{expiresIn}}

Yes

How long the link lasts: 1 hour

Welcome, Account approved and Account rejected

These go out while an organization is being created or reviewed, so a custom version has no practical effect. They still have required variables if you open them.

Template

Required

Optional

WELCOME

{{name}}, {{dashboardUrl}}

{{pendingNotice}}

ACCOUNT APPROVED

{{orgName}}, {{dashboardUrl}}

None

ACCOUNT REJECTED

{{orgName}}, {{rejectionReason}}

None

If something goes wrong

There is a gap where a value should be

Check the spelling and capitals against the tables above, and check that the variable belongs to that template.

I want a value that is not listed

Only these variables exist. Type anything else directly into the template.

Support Email shows the wrong address

Change it on General.

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