Understanding usage limits
Find out what happens when you reach each limit on your plan, how to tell you are close, and what to do next. Your existing testimonials are never affected.
What happens at each limit
Limit | What happens when you reach it | What to do |
|---|---|---|
AI captures | New captures, uploaded screenshots, Reprocess and video uploads are refused. A CSV import with more rows than you have left is refused whole. | Wait for the 1st of the month, upgrade, or use your own AI key if your plan allows it. |
Widgets | You cannot create a widget or switch one on. Widgets that are on keep working. | Switch another widget off, or upgrade. |
Collection pages | You cannot create or resume a collection page. Active pages keep working. | Pause another page, or upgrade. |
Video plays | Videos in your widgets stop playing until the 1st of the month. Visitors still see your written testimonials. | Wait for the 1st, or upgrade. |
Published testimonials | Each widget shows only its newest testimonials, up to the limit. | Upgrade, or choose which testimonials the widget selects. |
Team seats | You cannot invite anyone else. Current members keep working. | Cancel a pending invitation, remove someone, or upgrade. |
Storage | Nothing is refused at the moment. | Delete testimonials you no longer need. |
Your plan sets each number. See Plans overview.
When you run out of AI captures
Nothing you already have is affected. You can still edit, tag by hand, ask for permission, approve and export, and your widgets keep working.
Every capture counts when it is uploaded, even if AI then fails to read it. An exact repeat that says Already captured does not count. The limit applies to your whole organization, so one person can use up the month for everyone.
A video that was already uploaded keeps its transcript, but AI does not write its text. A Fill from transcript button appears on the testimonial page, so you can run it after the reset.
How to tell you are getting close
We do not email you when AI captures run low, so check the bars:
The sidebar and the extension: the AI captures bar turns yellow at 60% and red at 80%.
The usage panel: each bar turns amber at 80% and red at the limit.
Video plays are the exception. Owners and Admins get an email for those. See Quota alerts.
Limits that are the same on every plan
Screenshot: 10 MB per file.
Uploaded video: 2 GB per file. See Upload a video.
CSV import: 500 rows at a time. See CSV import.
Logo: 2 MB per file. See Branding.
Limits after you change plan
A higher limit applies as soon as the new plan shows on Plan & billing, so you can try again straight away. On a lower plan, widgets and collection pages over the new limit are switched off. See Upgrade or downgrade.
If something goes wrong
The extension says I reached a monthly limit
You have used this month's AI captures. Uploading a screenshot instead hits the same limit.
It is a new month and I still see the limit
The count resets at midnight UTC on the 1st, which can be a different time for you. Close and reopen the extension panel, or reload the page. If it is still there, contact us.
The sidebar is red but the panel is not
The two use different colors, as listed above. Go by the numbers.
A widget disappeared from my website
A plan change may have switched it off. Open Widgets and look for Off (plan limit).
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