Usage and quotas
See how much of your plan you have used, what each number counts and when the counts reset. The sidebar, Plan and billing and the Usage page all show it.
Where to see your usage
In the sidebar: AI captures this month is at the bottom, on every page. Click it. Owners and Admins go to Plan & billing, and Members go to the Usage page.
On Plan & billing: the usage panel is at the top of the page. Under it, See your AI capture history opens the Usage page.
In the browser extension: the bar at the top of the panel shows AI captures only.
Everyone in your organization can open the Usage page. It holds the same panel as Plan & billing, plus your AI capture history. Usage belongs to the whole organization, so there is no count per person.
What the usage panel shows
Card | What it counts |
|---|---|
AI captures this month | The testimonials AI has read for you this month. With your own AI key this is unlimited, and the card says so. |
Active widgets | Widgets that are switched on. Switched-off ones do not count, and the card lists them separately. |
Active collection pages | Collection pages that are active. Paused ones do not count. You see this card only if your organization has collection pages. |
Video plays in widgets this month | The times visitors pressed play on a video in your widgets. You see this card only if your plan includes video plays. |
Testimonials per widget | Either Unlimited, or the newest number each widget can show. |
Team members | The people in your organization. The Team page also counts pending invitations. |
Storage | The space your screenshots and other uploaded files take up, in MB. |
A card with no limit shows Unlimited. The bar on a card turns amber at 80% and red when you reach the limit. Near a limit, You are close to a limit on your plan. appears under the panel.
That message and the bars are the warning. We do not email you about AI captures. See Quota alerts.
What uses an AI capture
Each screenshot, Reprocess run and row in a CSV import uses one. The count goes up when the file is uploaded, so a capture that later shows Processing failed still counts. AI capture credits has the full list.
When the counts reset
AI captures and video plays start again on the 1st of each month, UTC. This is the same date for every organization, and it has nothing to do with your billing date. The panel shows it next to Monthly counts reset. Unused AI captures do not carry over.
The other cards are not monthly. They show where you stand right now. Switching a widget off, removing a member or deleting a testimonial lowers them straight away. An archived testimonial keeps its files, so it stays in Storage.
Read your AI capture history
The Usage page lists AI work with the newest first. Each row has a Date/Time, a Task, a link to the Testimonial and a Source.
The list shows every AI task, so it has more rows than you have AI captures. One capture can make several rows. Use the sidebar count to see what you have used.
Source says Platform when AI ran on our key and Custom when it ran on yours.
If something goes wrong
My count is higher than I expected
Failed captures, Reprocess runs and testimonials you later deleted all count. Teammates' captures count too, because the number is shared.
AI captures still count with my own AI key
Check Source in your AI capture history. Platform means your key was not used. See AI settings.
I do not see Plan & billing
It is for Owners and Admins. Members can use the Usage page instead.
Next steps
Plans overview
Last updated