AI capture credits
Your plan includes a monthly number of AI captures. See what uses one, where to check your count, and what happens when you reach the limit.
What uses an AI capture
Each of these uses one:
A screenshot from the extension, in any capture mode. One image is one AI capture, however many testimonials are in it.
Reprocess on a testimonial.
A row in a CSV import.
An uploaded video, when AI writes its text from the transcript.
The count goes up when the image is uploaded. A capture that later shows Processing failed still counts.
What does not
Splitting a screenshot into several testimonials
An exact repeat that says Already captured
The tags AI adds, and Get Suggestions
AI picks, and Pick again
Making a video's transcript, or retrying it
Looking up an author in a connected email tool
Importing text testimonials from Endorsal
Searching, editing, approving and exporting
See how many you have used
In the app: AI captures this month at the bottom of the sidebar. Click it to see more.
In the extension: the bar at the top of the panel. It changes color as you get close to your limit.
On the Usage page: the same numbers, plus AI capture history. That list shows each AI task, so it holds more rows than you have captures.
Your plan sets the monthly number. See Plans overview.
When the count resets
It starts again on the 1st of each month, UTC. The usage panel shows the date. Unused AI captures do not carry over.
What happens at the limit
These are refused until the count resets, and the capture or video is not saved:
new captures and uploaded screenshots
Reprocess
uploading a video
a CSV import with more rows than you have left
Everything else keeps working. Your testimonials stay where they are, and you can still edit, tag by hand, ask for permission, approve and export. Widgets are not affected.
A video that was already uploaded keeps its transcript, but AI does not write its text. A Fill from transcript button appears on the testimonial page, so you can run it after the reset.
Make your AI captures go further
Capture several testimonials in one image. One screenshot of a reviews page is one AI capture.
Edit by hand instead of using Reprocess.
Check the box before you click Capture. Use Preview before upload so you do not capture twice.
Need more?
Upgrade your plan. See Upgrade or downgrade.
Use your own AI key, if your plan allows it. AI captures are then unlimited and are not counted. See AI settings.
If something goes wrong
My count is higher than my number of testimonials
Reprocess runs and failed captures count, and so do testimonials you later deleted.
A capture says I reached a monthly limit
Check AI captures this month in the sidebar. Wait for the reset or upgrade your plan. An Owner or Admin can do that under Settings > Plan & billing.
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