Language and locale

Testimonials in other languages

There is no language setting, so there is nothing to choose before you capture. AI is told to copy the text word for word, so a Spanish review stays in Spanish. Nothing is translated. You can keep testimonials in several languages in one organization.

Check these two things on a testimonial that is not in English:

• The AI summary. AI writes this in its own words, and nothing tells it which language to use. If you do not like the result, change it in the AI picks card. See Auto-summarization.

• The tags. See the next section.

Keep tags in one language

In Auto-discover, AI can create new tags, so your tag list may end up with several languages in it.

To keep to one language, build your list in that language and set the project to Existing tags only or Project tags only. AI then chooses only from your list, whatever language the testimonial is in. See AI tag mode per project.

Videos

You do not choose a language for a video either. The transcript is made from the speech, with no language setting. See Transcription.

The app and your emails

• The app and the extension are in English only.

• Permission requests go out in English. You can translate the subject and the plain text copy with a custom template, but the formatted email most authors see stays in English. See Writing a custom template.

If something goes wrong

The text came out garbled

AI can misread small text and decorative fonts. Zoom in on the page, capture it again with a tighter box, or correct the text under Edit Testimonial.

The summary is in the wrong language

Edit the AI summary and click Save picks.