Duplicate detection
Magic Testimonials flags a new capture when its wording closely matches a testimonial you already have, so you do not store the same quote twice. You decide what to do with each flag.
Where you see it
A flagged testimonial has a Duplicate label in your Inbox and on the Testimonials page. When you open it, a banner shows how similar it is and who wrote the other one.
What to do with a flag
Open the flagged testimonial.
Click View Original to read the other one. Use your browser's Back button to return.
Decide using the table below.
Click Delete Duplicate to remove this testimonial, or Not a Duplicate to clear the flag. To archive it, click Archive in the Status & Actions card. The Archive Duplicate button in the banner does not work at the moment.
What you find | What to do |
|---|---|
Same author, same words, captured twice | Delete this one |
Same author, slightly different wording | Archive this one, or keep both |
Different authors with similar words | Click Not a Duplicate and keep both |
Same words from two different people | Look into it. You may not have permission to use it |
The flag is only a warning. It does not stop you approving or exporting a testimonial.
How it works
After AI reads a screenshot capture, the text is compared with the 200 testimonials most recently added to your organization. If it is more than 85% alike, it is flagged. There is nothing to switch on.
Text under 20 characters is skipped, because it is too short to compare.
CSV imports, videos and collection page submissions are not checked.
Captures are compared by their wording, so the same idea in different words is not flagged. Similar testimonials finds those.
If something goes wrong
I expected a flag and did not get one
The wording may be too different, the text too short, or the original too far back. You can compare them yourself with Advanced search.
Different authors are flagged
They used very similar words. Click Not a Duplicate and keep both.
A flag came back
Reprocess runs the check again, so a testimonial you cleared can be flagged again.
I deleted the original
The flag on the other testimonial clears by itself.
Last updated