How search works
Advanced search looks for your testimonials in two ways, by the words you type and by what you mean, then combines the results. Knowing the difference helps you word a search and read the results.
Keyword matching
Keyword matching looks for the words you typed. It checks the testimonial text, AI summary, author name, title, company and email, and video transcripts.
Searching for "coaching" finds testimonials containing that word. It may miss "mentoring" or "guidance", even when they describe the same thing.
Best for: product names, exact phrases, author names and company names.
Less good for: ideas people word in many ways, such as "affordable" and "worth the money".
Semantic matching
Semantic matching looks for meaning. AI compares the meaning of your search with the meaning of each testimonial and returns the closest ones.
Searching for "coaching" can also find testimonials about mentoring, guidance or teaching style.
Best for: themes, plain questions, and ideas you remember without the exact words.
Less good for: exact phrases and names, where keyword matching is more reliable.
How the results are labeled
Advanced search runs both and combines them into one list. Each result has a percentage, where higher is a stronger match, and a label:
Keyword (blue): found by your words. An exact phrase or an author's name usually shows this label.
Semantic (purple): found by meaning.
Hybrid (green): found both ways. These are often the strongest results.
What to expect
You search for | You will mostly get |
|---|---|
customer service was great | Matches on meaning, such as "support was amazing" and "team was helpful" |
Hannah Reyes | Keyword matches on that author's name |
saved time | Matches on meaning, such as "hours back" and "efficient" |
easy to use | Matches on meaning, such as "intuitive" and "simple" |
Which search to use
To find one person's testimonial, use the search box on the Testimonials page. It is quick and narrow.
To find every testimonial about saving time, use Advanced search. It takes a moment longer and looks at everything.
Good to know
Start with plain language, such as "happy with the service". If you do not find it, try another word for the same thing.
An imported testimonial can be found by keyword straight away. Matching on meaning starts once AI has finished with it.
If you edit a testimonial's text, keyword matching sees the new words. Matching on meaning keeps using the text AI processed.
Searching does not use your AI captures.
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