Glossary

A

Admin: A role. Admins can do what Members do, and also look after settings, integrations and invitations. See Roles and permissions.

Advanced search: The search that looks through the words and meaning of your testimonials. Open it with the button on the Testimonials page. See Advanced search.

AI capture: AI reading a screenshot and filling in the testimonial: the text, the author and the rating. Your plan includes a number each month. See AI captures overview and AI capture credits.

AI capture history: The list on the Usage page of AI work done for your organization. It holds more rows than you have AI captures.

AI picks: A short summary, a main quote and the best moments AI chooses from a testimonial for your widgets. See Auto-summarization.

Anonymous Display Name: The name shown in place of an author who asked to stay anonymous. Set it under Settings > General.

API token: A key that lets another tool read your testimonials, and change them if you allow it. See API tokens.

Approved: A testimonial status: cleared for use with the author's name. Approved does not always mean Live. See Status workflow.

Approved (Anonymous): A testimonial status: cleared for use with the name hidden.

Archived: A testimonial status: out of your active list and kept for your records. You can bring it back with Move to Inbox.

Ask again: A button on the Permissions page for an Owner or Admin. It sends a new request after an author answered. The testimonial is Hidden until the author replies, and the earlier answer stays in its history. See Declined permissions.

Author: The person who gave the testimonial.

Auto-Approve: A setting on a source. Captures from that source skip your Inbox and go to Approved, and they stay Hidden until the author gives permission. See Sources.

Auto-tag mode: A project setting that decides how much freedom AI has with tags: Auto-discover, Existing tags only, Project tags only or Manual only. See AI tag mode per project.

B

Backup codes: Ten one-time codes that get you in when you do not have your phone. See Two-factor authentication.

Best moments: Short quotes from a testimonial, chosen by AI. On a video, each can have a time.

Blur: An image editor tool that pixelates an area. See Screenshot tools.

Bounce: A permission email that could not be delivered. The request shows Email bounced. See Bounce handling.

Browser extension: The Chrome extension you use to capture testimonials from web pages. See Install the browser extension.

Bulk mode: A way to select many testimonials on the Testimonials page and act on them together. Click Bulk Select Actions. See Bulk actions.

C

Capture: Saving a testimonial with the browser extension. The saved testimonial is also called a capture. See Capture modes.

Capture Full Page: An extension option that saves everything you can see in the browser window.

Capture Region: An extension option in the panel that lets you drag a box, the same as clicking the icon.

Consent page: The page an author opens from the permission email to give their answer. See The consent page.

Crop: An image editor tool that keeps only the part you select. Auto Crop trims empty space with one click.

CSV import: Bringing in testimonials from a spreadsheet file. See CSV import.

Custom SMTP: An email provider option that sends through your own mail server. See Email provider setup.

D

Declined: A permission status: the author said no. The Permission card calls this Denied. See Declined permissions.

Default project: The project the extension starts on when you have not chosen one. See Multi-project workflow.

Default tags: The eight tags every account starts with. You cannot rename or delete them.

Display: A filter on the Testimonials page with the options Live, Awaiting permission and Hidden.

Duplicate: A label on a testimonial whose wording closely matches one you already have. See Duplicate detection.

E

Email provider: The service that sends your emails: Platform Default, Postmark or Custom SMTP. See Email provider setup.

Email template: The subject and text of an email the app sends. See Default vs custom templates.

Endorsal: A separate testimonial platform. You can copy testimonials from it into Magic Testimonials under Settings > Integrations. Nothing is sent to Endorsal. See Import from Endorsal.

Expand: An image editor tool that adds space around an image.

Export: Downloading your testimonials as JSON, CSV or a Full Backup. See Export your data.

F

Featured: A switch on a testimonial. Widgets set to Featured only or Featured first use it. See Editing a testimonial.

Find author emails: The tool on the Permissions page that looks for missing author emails in your connected source. On one testimonial, the button is Find Email. See Find author emails.

From address: The name and address your emails come from. See From address.

Full Backup: A ZIP file with your testimonial data and images. Videos are not included. See Export your data.

G

Granted: A permission status: the author said yes and you can use their name.

Granted, anonymous: A permission status: the author said yes with their name hidden. The Permission card calls this Granted (Anonymous).

Gravatar: A free service that links a picture to an email address. Your profile picture comes from it.

H

Hidden: A label on an approved testimonial that cannot appear in your widgets. See Status workflow.

I

Image editor: The tools you open with Edit Image above a screenshot. See Screenshot tools.

Import Sources: The part of Settings > Integrations for bringing testimonials in from another platform. Imports run only when you click Import. See Import from Endorsal.

Inbox: Where new captures wait for your review. It is also a testimonial status. See Inbox workflow.

Integration: A connection to another tool, such as Kit or HubSpot. See Integrations overview.

K

KeyMetriq: A tool you can connect to fill in author details and to read your testimonials. See KeyMetriq.

Kit: An email tool you can connect as a lookup source. See Kit.

L

Live: A label on a testimonial that is approved and allowed to appear in your widgets.

Lookup source: The email or CRM tool used to fill in author details and find missing emails. You can have one active at a time. See Integrations overview.

M

Mailing address: Your physical address, shown in the footer of permission emails. You need it to send a request. Add it under Settings > Email.

Manual approval: Approving a testimonial yourself because the author already said yes another way. See Manual approval.

Marked as spam: What the Permissions page shows when a recipient reported your email as spam. See Bounce handling.

Member: A role for people who work with testimonials every day. See Roles and permissions.

N

Not sent yet: A permission status: a request exists, but its email has not gone out.

Notes: A private field on a testimonial for your team. Keep proof of a yes here.

O

Organization: Your workspace in Magic Testimonials, with its own testimonials, team, settings and plan. One person can belong to several.

Owner: The role with full control. Only an Owner can change the plan, change roles, remove people and delete the organization. An organization can have more than one.

P

Panel: The extension window with the Capture, Upload and Settings tabs. Right-click the icon and choose Open Panel.

Permission card: The card on a testimonial where you send a request and follow its activity. It uses a few different words from the Permissions page. See Why permissions matter.

Permission request: The email that asks an author whether you can use their testimonial. See Sending a permission request.

Permission status: Where a request stands: Not sent yet, Waiting for reply, Granted, Granted, anonymous or Declined. It is separate from the testimonial's status.

Permissions page: The page in the sidebar that lists every request. The number beside it counts requests waiting for a reply.

Plan: Your organization's subscription: Free, Starter or Pro. See Plans overview.

Platform Default: The built-in email provider. It needs no setup, and emails come from a magic-testimonials.com address.

Postmark: An email service you can connect to send from your own address.

Processing Failed: A testimonial status: AI could not read a capture, or a permission email could not be delivered.

Project: A group of testimonials that belong together, such as a product, client or campaign. A testimonial sits in one project or none. See Project basics.

R

Redact: An image editor tool that covers an area with a black box.

Rejected: A testimonial status: you decided not to use it.

Reprocess: A button that runs AI again on a screenshot. It asks first, then overwrites your edits and uses one AI capture. See AI capture quality.

S

Semantic matching: Searching by meaning rather than exact words. See How search works.

Source: Where a testimonial came from, such as LinkedIn or Google. Settings > Sources lists them. See Sources.

Split: A label on a testimonial AI cut out of a screenshot that held several. See Multi-testimonial split.

Stamp: An image editor tool that covers an area with a color.

Status: Where a testimonial is in your workflow: Inbox, Approved, Approved (Anonymous), Rejected, Archived or Processing Failed. See Status workflow.

Support Email: Your own contact address, shown to authors. Set it under Settings > General. You need it to send a request.

T

Tag: A label on a testimonial. A testimonial can have many. See Tag basics.

Tag category: A heading that groups related tags on the Tags page. See Tag categories.

Team seat: A place for one person in your organization. Your plan sets how many you have.

Testimonial: One piece of customer praise in your library, from a screenshot, a video, a CSV row or a collection page.

Transcript: The written words of a video, made by itself after upload. See Transcription.

Trust this device for 30 days: A checkbox on the code page that skips two-factor codes in that browser for that time.

Two-factor authentication: A code from an app on your phone that the web app asks for at sign-in. It is also called 2FA. See Two-factor authentication.

U

Upload tab: The extension tab for sending image files from your computer. See Capture modes.

Usage page: The page that shows your AI captures and other counts. Everyone in your organization can open it. See Usage and quotas.

V

Video plays: The times visitors press play on a video in your widgets. Your plan sets a monthly number.

Video testimonial: A testimonial with a video and a transcript. See Video testimonials.

W

Waiting for reply: A permission status: the email went out and the author has not answered. It stays this way until the author answers or someone in your workspace acts on it, because nothing is sent by itself and silence never counts as a yes.

Widget: A block of testimonials you add to your own website. Types are Wall, Grid, Carousel and Single. See Widgets overview.

Short forms

• 2FA: Two-factor authentication.

• API: A way for one piece of software to talk to another.

• CRM: Customer relationship management, a tool that stores your contacts.

• CSV: Comma-separated values, a simple spreadsheet file.

• DKIM, DMARC and SPF: Settings on your domain that help your emails reach the inbox. See From address.

• GDPR: General Data Protection Regulation, the EU privacy law.

• JSON: A data file format for developers and other systems.

• UTC: Coordinated Universal Time, the time zone our monthly reset uses.

Still looking for a word?

Tell us at support@magic-testimonials.com. Getting help has other ways to reach us.